Privacy Policy

Last updated: 7 July 2026

Your privacy matters to us. This Privacy Policy describes how WellBrief («we», «us») collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect personal information only when you voluntarily provide it — for example, when placing an order or contacting us. This may include:

• Full name, email address, and phone number;
• Delivery address (province, city, street address, postal code);
• Order and communication history;
• Technical data such as browser type and page visits (via analytics cookies, if enabled).

2. How We Use Your Information

We process your data for the following purposes:

• Processing and fulfilling digital guide orders;
• Responding to enquiries and support requests;
• Improving our website and editorial content;
• Complying with applicable South African law.

3. Legal Basis

Processing is based on your consent (order form, contact form), contractual necessity (order fulfilment), and legitimate interest (website operation and security).

4. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

• Access, correct, or delete your personal information;
• Object to or restrict processing;
• Withdraw consent at any time;
• Lodge a complaint with the Information Regulator: www.justice.gov.za/inforeg.

To exercise your rights, contact: [email protected].

5. Cookies

We may use essential cookies for basic site functionality and optional analytics cookies to understand traffic patterns. You can disable cookies in your browser settings. Third-party advertising platforms (such as Outbrain) may use their own cookies when you arrive via sponsored links.

6. Data Retention & Security

We retain order and contact data for as long as necessary to fulfil your request and for a maximum of 24 months thereafter, unless a longer period is required by law. We implement appropriate technical measures to protect your data against unauthorised access.

7. Third-Party Sharing

We do not sell your personal information. We may share data with trusted service providers (email delivery, payment processing) solely to fulfil your order. These providers are bound by confidentiality obligations.

8. Changes

We may update this policy from time to time. The «Last updated» date will be revised when significant changes are made.